Your AI Powered
Global Communication and
Customer Experience Center
Scale Your Contact Center with AI. Automate Customer Interactions. Power Omnichannel Marketing Outreach.
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Smarter Support, Faster Sales, Better Marketing
Make calls and texts, launch email, SMS or voice campaigns in seconds, and get actionable AI insights and compliance checks.
Telephony Hub
Voice Call
Text Messaging
Make and take browser-based calls and texts with smart queuing and full call recording for reliable global reach.
Marketing Hub
Voice Campaign
SMS Campaign
Email Campaign
Run omnichannel campaigns, sequence voice, SMS, and email from one dashboard with automation and real-time analytics.
AI Hub
Compliance Center
Insights & Reporting
Commissions Management
Engagement AI
Add predictive analytics, conversational AI, sentiment dashboards, and automated compliance to every interaction.
Predictive Dialer
Make Every Outbound Call Count
Automate your outbound calling so agents reach more live people, focus on the right conversations, and see clear campaign results on the dashboard.
Smart Dialer – call the right people at the right time
Automatically call lists sorted by time zone, lead type, or priority. Only answered calls go to available agents so reps spend time talking, not waiting. You can control dialing speed and how often unanswered numbers are retried.
Live Call Coach – help agents say the right thing
Simple phone menus guide callers before an agent joins. Short AI-written scripts and on-screen prompts give agents quick, clear talking points and suggested next steps during the call.
Compliance & Reporting – stay legal and measure results
Do-not-call checks and consent capture run during dialing to help you stay compliant. Each call is linked to its campaign so you can view answer rates, outcomes, and ROI, and filter reports by list, agent, time, or call result.
Voice Calls
Fast, managed voice
Use a built in softphone to place and route outbound and inbound calls from one app, cutting manual dialing. Calls are recorded and transcribed live so agents see searchable text and on screen script suggestions during the conversation. Simple IVR menus and ring rules route callers correctly; agents can set callbacks from the call screen. Supervisors can listen in and coach agents in real time. Buy or port local, toll free, or international numbers quickly and rely on backups and global coverage for uptime.
- Softphone with queued calls and automatic agent routing
- Clear recordings plus live, searchable transcriptions and script prompts
- IVR, ring rules, and one‑click callback scheduling from the call screen
- Supervisor listen‑in and live coaching tools
- Fast number buy/port and provider logs for troubleshooting
Text messages
Unified messaging and campaigns
Send and receive SMS and MMS alongside voice so all customer contact stays in one place. Conversations appear in a clear thread with delivery and read receipts, and you control which number customers see. Every message is logged with related calls for a complete contact record. For outreach, launch and track large domestic or international text campaigns from the same interface.
- SMS and MMS inside the same workspace as voice calls
- Conversation threads with delivery and read receipts
- Choose the sender number customers see
- Message logs tied to call records for full history
- Run and monitor large text campaigns and delivery stats
Transform Your Business With Targeted Marketing Campaigns
Build and send email, SMS, and AI follow-ups from one dashboard and see results in real time.
Make and send emails quickly, and see how they perform.
- Drag-and-drop templates for easy email building
- Set automatic follow-up sequences
- See deliveries, opens, clicks, and replies live
- Remove bad addresses and apply suppressions
- Send to groups with simple personalization
Send texts to many people and keep conversations together.
- Upload lists or use API for bulk texting
- Messages appear with calls and emails in one thread
- See delivery and read receipts for each message
- Built-in opt-out and consent checks for safety
- Schedule sends and control delivery speed
Automate outreach for calls and text with AI
- Conversational SMS automates two-way text replies
- AI Voice runs automated call flows and voice follow-ups
- Flags urgent or high-value conversations for action
- Suggests next steps agents can use immediately
- Tags important conversations in inbox and reports
Automate Payouts & Compliance
Manage your payment and commission workflows accurately without manual spreadsheets. Build full audit trails and compliance records in minutes.
Payment & Commission
Stop wrestling with spreadsheets. Upload payment files or connect automatically, then set pay rules like tiers, splits, and overrides in a few clicks. The system compares planned payouts with actual payments and shows live forecasts on your dashboard. If something doesn’t match, you get an alert, and approvals are handled through simple role-based steps. When you need official records, export a regulator-ready commission report in one click.
Compliance & Audit
Be ready for audits without slowing your team down. Every customer interaction is saved with consent and a unique transaction tag, and all user actions are kept in a secure, searchable log. Automated checks scan calls and messages against your scripts and policies and flag issues in real time. When auditors ask, gather transcripts, consent records, and deviation reports into a single package and notify the right people instantly.
Live Analytics
Dashboards update instantly so you can watch calls, conversions, quality checks and revenue in real time.
Insights Drilldown
Use simple filters and one‑click drilldowns to focus by date, team, or campaign and uncover what’s driving results.
Reports and Alerts
Export or schedule ready-made reports and set alerts so the right people get timely insights automatically.
Global Customer Engagement and Communication Platform
Choose the right mix of a Communication Center, Marketing Campaigner, and CRM so EngageCloud matches your workflow, team, and goals.